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About the Help Desk: |
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A Blackboard Help Desk is available to students enrolled in Internet courses as well as faculty of Internet courses. This 24-hours-per-day, 7-days-per-week service is available to provide assistance to Internet students who have questions about using Blackboard, the software used to create and operate Internet courses.
Note: Course specific questions (such as those about assignments, tests, grades, and course content) should be directed to the instructor only. |
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Contact Information |
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Online students may contact the Help Desk for assistance in the following ways: |
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Telephone support with a certified Blackboard support representative.
The phone number is 800-808-0489 and is available 24/7/365. This informaiton and web page can be found by clicking on the Help icon  found at the top of each window in Blackboard |
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Online chat with a certified Blackboard support representative. This feature is accessible through the RCCC Knowledge Base website (see next bullet) and is available 24/7/365. |
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RCCC Knowledge Base Website. This web-based forum provides articles about common issues reported, useful documentation, and work-arounds to software-related issues. This site may be accessed by: |
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NOTE:
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If needed, Internet access and in-person assistance is available on a first come, first served basis in the ICLC on North or South Campus. Go to for hours of operation, location, etc. |
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As always, course-specific questions (such as those about assignments, tests, grades, and course content) should be directed to the instructor only. |
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