Process Improvement Metrics
Date: Tuesday, July 22, 2008
Time: 8:00 a.m.–noon
(check-in and continental breakfast begins at 7:30 a.m.)
Location: CPCC Harris Campus
Presenter: Gary Klipp
Cost: $89
The final seminar focuses on Lean leaders. The
success of a Lean culture conversion, like any transformation,
is almost always determined by the actions of the leader. Every
organization uses metrics to measure their success and lean
organizations are no exception. The role of the leader in a
Lean process-centric organization can be different from that
of a traditional leader, but they still have to balance all
the business needs through meaningful metrics. This seminar
will explore the critical activities of the Lean leader along
with the critical metrics that drive organizational success.
Presenter: Gary Klipp
Gary Klipp is vice president for product development of The
Quality Group’s (TQG) e-learning curriculum. He is the
principle author, developer, and instructional designer of
TQG’s The Real Time Quality and Six Sigma e-Learning
curriculum which is being used for quality training by Fortune
500 companies such as American Express, BellSouth, Coca-Cola,
and Georgia-Pacific Resins, Inc. He has led the development
of customized Six Sigma courses for Seagate, StorageTek, Raytheon,
Siemens and produced a new Lean curriculum in partnership with
Black & Decker. Gary’s experience uniquely integrates
exceptional frontline process improvement and consulting expertise
with curriculum development skills plus technical education,
information systems, and programming skills. Gary has an M.S.
in operations research and statistics from Rensselaer Polytechnic
Institute and both a B.S. and M.S. in mathematics and computer
science from SUNY at Albany, N.Y.
