Process Excellence: A Journey, Not a Destination
Date: Tuesday,
March 18, 2008
Time: 8:00 a.m.–noon
(check-in and breakfast begins at 7:30 a.m.)
Location: CPCC Harris Campus
Presenter: Dr. Jeffery Liker
Cost: $125
Join us for a rare opportunity to hear noted author and professor
Dr. Jeffery Liker explain the culture and values that drove
Toyota to be the dominant automotive company in the world.
Many organizations employ the standard Lean tools and have
hired former Toyota employees to replicate the culture. Organizations
from diverse markets such as manufacturing, healthcare, and
government agencies have been successful while others struggle
to compete. What’s the difference?
Through his research at Toyota and through his own consulting,
Dr. Liker has first-hand knowledge of the differences between
mediocre organizations and great organizations. This seminar
will benefit both the people and organizations that have already
started a process excellence journey as well as those who recognize
the need but don’t know how to begin.
Keynote Speaker: Dr. Jeffrey K. Liker
Dr. Jeffrey K. Liker is professor of Industrial and
Operations Engineering at the University of Michigan. Dr. Liker
has authored or co-authored over 70 articles and book chapters
and eight books. He is author of the international best-seller,
The Toyota Way: 14 Management Principles from the World's Greatest
Manufacturer (McGraw Hill 2004), which speaks to the underlying
philosophy and principles that drive Toyota's quality and efficiency-obsessed
culture. The companion Toyota Way Fieldbook (McGraw-Hill 2005)
details how companies can learn from the Toyota Way principles.
With Jim Morgan he also written on product development: The
Toyota Product Development System (McGraw-Hill 2006). All of
these books have won awards, including the Shingo Prize for
Excellence in Manufacturing Research. He is doing a series
of books focused on each of the 4 Ps. The first book with David
Meier is Toyota Talent: Developing Exceptional People the Toyota
Way, followed soon by Toyota Culture. He is also the editor
of Becoming Lean: Experiences of D.S. Manufacturers (Productivity
Press 1997), winner of the 1998 Shingo prize. He has also won
Shingo prizes for his research in 1995, 1996, and 1997 including
for his breakthrough article with Al Ward: "The Second Toyota
Paradox: How Delaying Decisions Can Make Better Cars Faster" (Sloan
Management Review, Spring 1995). Other books by Dr. Liker include
Engineered in Japan, (Oxford University Press 1995); Concurrent
Engineering Effectiveness: Integrating Product Development
Across Organizations (Hanser-Gardner 1997); and Remade in America:
Transplanting and Transforming Japanese Manufacturing Methods
(Oxford University Press 1999). He is active as a keynote speaker,
speaker for executive retreats, and lean consultant, independently
and through a company he cofounded, Optiprise, Inc. Recent
clients include Hertz, Caterpillar, Android, Areva, Rio Tinto
Mining, Tenneco Automotive, Jacksonville Naval Air Depot, US
Airforce Material Command, Johnson Controls, Harley Davidson,
Eaton, and Fujitsu Technical Services.
