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A sample of what the telephone payment system will say is included below: |
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1. |
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“Welcome to the RCCC telephone payment and registration system.” |
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“Please enter your Colleague ID #.” The system will say your Colleague ID # back to you and say “Press 1 if this is correct. Press any other key if it is not.” |
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“Please enter your 6 digit date of birth.” (mm/dd/yy) |
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“Your new A/R balance is:” The system will speak your balance to you. |
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“Press 1 to use your credit card to make your payment; press any other key to skip this option.” |
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“We accept Master Card, Visa.” |
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“Please enter your credit card number followed by the # key. You may press the * key to cancel the transaction.” |
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“Please enter a four digit expiration date using 2 digits for the month followed by 2 digits for the year.” The payment system speaks back to you its intent to process your credit card and asks you to confirm your decision to proceed. |
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If the transaction is successful you will hear, “The transaction is now complete and your account is now paid.” |
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10. |
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If the transaction is not successful, you will be given further instructions for payment. |
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